We've put together answers to the questions we get asked most often. If there's something we haven't covered, please drop us an email and we'll get back to you shortly.
I want to buy a jacket, why can't I?
Our jackets are sold in batches, and are only available three times a year.
Once they are sold out we close our shop to focus on making the jackets, while designing our next one.
The next jacket - Batch No.6 - will be available on the 27th of February 2021 at 9am UK time.
Where do I need to be at 9 AM?
To give you the best chances of getting a jacket, it's best to be on the product page of the jacket that you want. Also, you'll want to decide your size before they go live.
At 9AM, refresh the website. That is when the jackets will become available. If you don't refresh the website, the products will not become available.
How long are the jackets available for?
Our jackets are available on a first come first serve basis. Each Batch goes live on a Saturday at 9am UK time.
Without sounding like a douche, but our jackets sell quickly. Most recently they sold out in 2 minutes, so if you know you want a jacket, it's best to be quick.
You can watch the behind the scenes of one our recent releases here.
Once they are sold out, we will have a waiting list you can join, for any returns to go to a good home.
If you'd like insider access to releases before the general public, sign up to our newsletter to be first to know.
What number will I get on my jacket?
Each jacket is numbered in the order that they're sold.
If you are the first person to buy, you will get jacket No.001.
How do I know what size I am?
Check out our size guide to find your best fit.
We make jackets from XS to XXL. Usually our fit is unisex, but occasionally the style calls for a men's and women's fit.
If you're unsure about your size, or have any questions, please drop us an email or direct message us via instagram at @paynterjacket. We'll be happy to help.
Where are your jackets made?
Our jackets are hand made in a factory nestled away on a mountain side in Guimarães, Portugal. It’s a proper maker town.
The factory is a small family run business that has been going for the last 30 years, specialising in jackets. They have a track record for supporting the underdogs. We’re proud to have our jackets made by them.
How long until I get my jacket?
We don't like waste, so we make our jackets once we know what exact sizes and colours we're making. The making and dying process takes around 8-10 weeks depending on how busy our factory is.
We keep you informed at every step of the way, showing you your jacket being made and where it's up to behind the scenes in weekly video updates.
So if it's made to order, can I return if it doesn't fit me?
Of course! We do everything we can to minimise the chances of your jacket not fitting, however it can happen, and we will make sure you're not out of pocket.
If your jacket didn't fit, you just need to return it in perfect unworn condition, and it will go to a happy home to the next person on our wait list. Full exchange and returns information is here.
Do you accept all payment types?
We accept all major credit cards on our website, however we do not accept PayPal payments.
I'm based in Europe, what has changed because of Brexit?
You may be subject to import duties, taxes and fees on your purchase once it arrives in your destination country. If so, you’ll be contacted by the shipping company with further information.
We are looking into shipping directly from Portugal for future jackets, to save customers paying additional charges. Currently we pack everything ourselves, to check quality and hand-number every jacket. We are trying to find a solution that keeps this level of detail. Stay tuned to this page for updates.
Why don't you just make more?
A lot of people ask why we don't make more. There are 2 reasons why:
1. We don't like waste. Wasted fabric, or wasted jackets. That's why we limit production. We're careful to grow slowly as we want to keep a close eye on quality.
2. Our fabric is made bespoke, a process that starts many weeks before the jackets go on sale. That means knowing how many we are selling in advance.
I missed out, what do I do?
If you don't manage to get a jacket when they go on sale, you can join the waiting list.
You'll find the link to join our waiting lists at the bottom of our newsletters.
How do I find out about the next jacket?
To see what we're working on next, we'd recommend signing up to our newsletter, or following us on Instagram here.
How do I wash my jacket?
Washing is easy. Our jackets (other than wool) are generally machine washable at 30 degrees.
Saying that, please try to wash as little as you can. Often, hanging clothes outside to air will do the trick. If you do need to wash, our recommendations are to wash inside out at 30, then put the jacket on a hanger and hang dry. That should save it from needing to be ironed. If you do need to iron (you probably won't), iron from the inside out.
We also recommend Attirecare's protective spray, especially for avoiding stains on lighter coloured jackets.