We've put together answers to the questions we get asked most often. If there's something we haven't covered, please drop us an email and we'll get back to you shortly.
I want to buy a jacket, why can't I?
Our jackets are sold in batches, three times a year.
Once they are sold out we close our shop to focus on making the jackets, while designing our next.
The next jacket - Batch No.5 - will be available on the 7th of November 2020 at 9am UK time.
How long are the jackets available for?
Our jackets are available on a first come first serve basis. Each Batch goes live on a Saturday at 9am UK time.
We hate to brag, but our jackets sell quickly. Most recently they sold out in 2 minutes, so if you know you want a jacket, it's best to be quick.
Once they are sold out, we will have a waiting list you can join, for any returns to go to a good home.
If you'd like insider access to releases before the general public, sign up to our newsletter to be first to know.
What number will I get on my jacket?
Each jacket is numbered in the order that they're sold.
If you are the first person to buy, you will get jacket No.001.
How do I know what size I am?
We make jackets from XS to XXL. Usually our fit is unisex, but occasionally the style calls for a men's and women's fit.
If you're unsure about your size, or have any questions, please drop us an email or direct message us via instagram at @paynterjacket. We'll be happy to help.
Where are your jackets made?
Our jackets are hand made in a factory nestled away on a mountain side in Guimarães, Portugal. It’s a proper maker town.
The factory is a small family run business that has been going for the last 30 years, specialising in jackets. They have a track record for supporting the underdogs. We’re proud to have our jackets made by them.
How long until I get my jacket?
We don't like waste, so we make our jackets once we know what exact sizes and colours we're making. The making and dying process takes around 8-10 weeks depending on how busy our factory is.
We keep you informed at every step of the way, showing you your jacket being made and where it's up to behind the scenes in weekly video updates.
So if it's made to order, can I return if it doesn't fit me?
Of course! We do everything we can to minimise the chances of your jacket not fitting, however it can happen, and we will make sure you're not out of pocket.
If your jacket didn't fit, you just need to return it in perfect unworn condition, and it will go to a happy home to the next person on our wait list. Full exchange and returns information is here.
Do you accept all payment types?
We accept all major credit cards on our website, however we do not accept Paypal payments.
How many jackets can I buy?
We allow a maximum of one jacket per person, so that we can make for as many people as possible.
Why don't you just make more?
A lot of people ask why we don't make more. There are 2 reasons why:
1. We don't like waste. Wasted fabric, or wasted jackets. That's why we limit production. We're careful to grow slowly as we want to keep a close eye on quality.
2. Our fabric is made bespoke, a process that starts many weeks before the jackets go on sale. That means knowing how many we are selling in advance.
I missed out, what do I do?
If you don't manage to get a jacket when they go on sale, you can join the waiting list.
You'll find the link to join our waiting lists at the bottom of our newsletters.
How do I find out about the next jacket?
To see what we're working on next, we'd recommend signing up to our newsletter, or following us on Instagram here.
How do I wash my jacket?
Washing is easy. Our jackets (other than wool) are generally machine washable at 30 degrees.
Saying that, please try to wash as little as you can. Often, hanging clothes outside to air will do the trick. If you do need to wash, our recommendations are to wash inside out at 30, then put the jacket on a hanger and hang dry. That should save it from needing to be ironed. If you do need to iron (you probably won't), iron from the inside out.
We also recommend Attirecare's protective spray, especially for avoiding stains on lighter coloured jackets.