After the launch of each Batch of jackets, all 300 pieces are made to order, to ensure we have as little waste as possible. The making process takes on average 6-8 weeks.
We use DPD Local for all shipping, across the UK and internationally. We will send you an email with tracking details once your order has been dispatched, so you can follow your jacket's journey to you.
UK customers - Orders will arrive next working day following dispatch
European customers - Orders should be with you within 2 – 5 working days after dispatch
Rest of World customers - Orders should be with you within 3 - 7 working days after dispatch.
For any queries, please email hello[at]paynterjacket[dot]co[dot]uk
We have spent 9 months making one product the very best it can be. Together with our factory, we strive to produce our jackets to the highest quality. Hopefully, you’ll be so happy with your jacket that returning it is out of the question.
If you would like to return your jacket, we can offer a refund if it is returned in unworn condition, in it's original packaging. You will need to return your jacket to us within 28 days of it being dispatched from us. Your return would need to be fully tracked, and tracking details sent to us at email@example.com including your reason for refund, order number and full name.
Our address for returns is:
Becky Okell, Paynter Jacket Co, Millers Junction, c/o Print Club London, Unit 3, 10-28 Millers Ave, London, E8 2DS.
As we make to order, it will be unlikely that alternative sizes are available. At the end of our returns period (30 days after dispatch), we will look at any exchange requests we've got, and if alternate sizes / colours are available we will complete your exchange. If this is not possible, we will make a full refund excluding shipping, customs and import duties. For international exchanges, we will need to charge shipping costs for replacement jackets, as a small business we are unable to cover this cost.
What happens with my returned jacket?
Jackets returned to us in perfect condition will be offered to our waiting list, one by one. We've got a long waiting list of customers who didn't quite get to buy from Batch 1 in the 14 minutes before we sold out. They would be very grateful, so know that your returned jacket would be going to a good home.
The small print:
As a small business we are not able to cover the cost of returns postage. Refunds will be made for the full value of the jacket (s) excluding any shipping costs, customs or import duties.
Once we receive your return, we will inspect it to make sure the jacket hasn’t been worn, and is in good condition. If for any reason your return did not meet our standards, we would contact you directly via email. Refunds will be processed via the same payment method you originally used. Shipping costs are non-refundable. If you receive a exchange, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If 28 days from the dispatch date has passed, we unfortunately will be unable to offer a refund or exchange.