After the launch of each batch of jackets, they are made to order so we have as little waste as possible. The making process takes around 8 weeks and we keep you up to date along the way so you know where your jacket is up to.
We use DPD Local for all shipping, across the UK and internationally. When your jacket is ready to be dispatched, we'll send you an email with tracking details so you can follow your jacket's journey to you.
UK customers - Orders will arrive next working day following dispatch
European customers - Orders should be with you within 2 – 5 working days after dispatch
Rest of World customers - Orders should be with you within 3 - 7 working days after dispatch.
For any queries, please email hello[at]paynterjacket[dot]co[dot]uk
Please note at Christmas, deliveries can take 24-48 hours longer than these times.
We have spend months making one product the very best it can be. Together with our factory, we strive to produce our jackets to the highest quality. Hopefully, that means we'll have made a jacket you love. But if there's any reason you'd like to return your jacket, we accept returns within 28 days of delivery. Read on for the finer details.
If you would like to return your jacket, we can offer a refund if it is returned in unworn condition, in it's original packaging (including printed materials). You will need to return your jacket and packaging to us within 28 days of it arriving with you. Your return would need to be fully tracked, and tracking details sent to us at firstname.lastname@example.org including your reason for refund, order number and full name.
Our address for returns is:
Paynter Jacket Co, Benk & Bo workspace, 4-6 Gravel Ln, Spitalfields, London E1 7AW.
As we make to order, it will be unlikely that alternative sizes are available, but it's always worth sending us an email to ask! At the end of our returns period (30 days after dispatch), we will look at any exchange requests we've got. If alternate sizes / colours are available we will complete your exchange. If that's not possible, we will make refund excluding shipping, customs and import duties. For international exchanges, we will need to charge shipping costs for replacement jackets, as a small business we are unable to cover this cost.
What happens with my returned jacket?
Jackets returned to us in perfect condition will be offered to our waiting list, one by one. We've got a long waiting list of customers who weren't able buy a jacket within the 3 minutes that Batch No.2 sold out. They would be very grateful, so know that your returned jacket would be going to a good home.
The small print:
As a small business we are not able to cover the cost of returns postage. Refunds will be made for the full value of the jacket (s) excluding any shipping costs, customs or import duties.
Once we receive your return, we will inspect it to make sure the jacket hasn’t been worn, and is in good condition. If for any reason your return did not meet our standards, we would contact you directly via email. Refunds will be processed via the same payment method you originally used. Shipping costs are non-refundable. If you receive an exchange, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.