Hello friends in the EU.
When sending orders to the EU we partner with a shipping company in Portugal to send your orders directly from Portugal, instead of London. That means you won't get any extra charges for VAT or duties on delivery.
However, if you purchase from the waiting list, those orders will come from London and may incur duties on arrival.
Returns and exchanges will still be processed in the UK for all orders, wherever you are located in the world. It is important to contact us before you send back your jacket so we can advise how to send it to avoid additional fees. If sending back, please clearly write CUSTOMER RETURN / EXCHANGE on the outside of the package.
If there is anything you’d like to ask us, please reach out on firstname.lastname@example.org and we’ll do our best to help.