Here are the answers to the questions we get asked the most. If there's anything we've not covered, just drop us an email or slide into our DMs.

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You say 100% of profits are going to charity, but where exactly is the money going?

The profits from Batch No.3.5 will be entirely donated to the National Emergencies Trust Coronavirus Appeal, set up in partnership by the British Red Cross.

The money raised is distributed by the Red Cross to support communities made most vulnerable by the outbreak. 

To find out more about the trust or to find the nearest community foundation to you, visit the website here.

Update: Thanks to you, we raised over £10,000 in June for the Red Cross Coronavirus Appeal. Thank you.

I'm not sure what size to order, please can you help?

Sure can.

We've put together this size advice page to give you as much assistance as we can. But, sizing is objective, and everyday we give tailored advice via direct messages. If you're not sure what size to order, please drop us an email or message with as much information as possible to help us help you.

You can share your measurements, the size you normally wear, whether you prefer a slim or boxier fit chore jacket, and whether you'd like to wear over a t shirt or thicker layers underneath. The more information you can give us, the better we can advise you on the right size for you.

 

What should I do at 9am?

Our jackets will be available at 9am BST on our website, here. 

If you're online just before 9am, be sure to refresh the page when the clock strikes.

 

When will my jacket arrive?

Our limited edition jackets are made to order and they generally take 8-10 weeks from order to delivery.

We'll keep you updated at every step of the way, so you'll see exactly what happens as your jacket is made for you.

 

Can I return or exchange if it doesn't suit me?

We have a 30 day refund policy if your jacket isn't right for you. We try our best to exchange if the sizing isn't right, but as they are made to order we don't often have alternate sizes available. 

 

Can I buy a jacket for me and my girlfriend / boyfriend / friend / dog?

Thank you so much for even thinking about this, that's very generous of you.

However, to keep things fair, we ask for just one jacket to be ordered per person, and if we see multiple orders from a single account we'll be in touch to organise a refund for all but one jacket.

 

What if I'm too late and they've sold out by the time I get there?

If Batch No.3.5 has sold out by the time you come to buy one, you'll be able to join the waiting list for any returned jackets. It's well worth joining the list early, as we always have a small handful of returns that go to happy new homes. The good people on our waiting list are responsible for making sure none of our jackets have ever ended up in landfill because of over-production. 

You can join the waiting list here.